Hey there! At RABA, your privacy is very important to us. This Privacy Policy explains how we collect, store, use, update, transfer, and protect your personal information (PI) when you visit or make a purchase on www.raba.art (the “Site”), including actions by RABA and its subsidiary.
What Personal Information We Collect
When you pop by our Site, we automatically gather some details about your device, like your web browser, IP address, time zone, and the cookies on your device.
As you browse, we also pick up info about the specific pages or products you check out, what sites or search terms sent you our way, and how you interact with the Site. We call this “Device Information.”
Here’s how we collect Device Information:
- Cookies: These are tiny data files placed on your device. They often include an anonymous unique identifier. Learn more about cookies and how to disable them at allaboutcookies.org.
- Log Files: These track actions on the Site and collect data like your IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags, Pixels: These electronic files help us understand how you browse the Site.
When you make (or try to make) a purchase, we collect:
- Your name, address, phone number, and email
- Your date of birth (for some payment methods)
- Payment info and history
- Order details like order number, products, delivery address, and invoice
We call this “Order Information.” When we say “Personal Information” in this Privacy Policy, we mean both Device and Order Information.
How We Use Your Personal Information
We use the Order Information to:
- Process your orders (including payment, shipping, and providing invoices/order confirmations)
- Communicate with you
- Screen for potential risk or fraud
- Provide you with info or ads related to our products/services, according to your preferences
We use Device Information to:
- Help screen for potential risk and fraud (especially your IP address)
- Improve and optimize our Site (e.g., generating analytics about browsing and interaction patterns, assessing marketing and ad campaign success)
Sharing Your Personal Information
We share your Personal Information with third parties to help us use it as described above. For example:
- WooCommerce: Powers our online store. Read more about WooCommerce’s use of your Personal Information here.
- Google Analytics: Helps us understand how you use the Site. Learn more about Google’s use of your Personal Information here. You can opt out of Google Analytics here.
We might also share your Personal Information to comply with laws, respond to legal requests, or protect our rights.
International Data Transfers
Your information may be transferred outside Europe, including to Canada and the US. We ensure appropriate safeguards are in place to protect your data during such transfers, such as standard contractual clauses approved by the European Commission.
Behavioral Advertising
We use your Personal Information to show you targeted ads or marketing communications we think you’ll like. For more on how targeted advertising works, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted advertising here:
Or, opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.
Do Not Track
We don’t change our data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you’re a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. If you want to exercise this right, please contact us.
We process your information to fulfill contracts we might have with you or to pursue our legitimate business interests. Note that your information will be transferred outside Europe, including to Canada and the US.
Kenyan Residents
RABA will only use your personal information (PI) for the purpose it was provided or collected. Your PI will primarily be processed in Nairobi. However, some information may be transferred to countries outside Africa, including Europe, where our database is hosted, as well as Canada and the U.S. In such cases, we make sure that there are security measures to prevent loss, damage, unauthorized access, misuse, or unlawful processing of your data.
You have the following rights regarding your personal information:
- Accessibility: You may inquire, at no cost, whether we hold your PI, provided you supply sufficient proof of your identity.
- Correction or Deletion: You can request that we correct, destroy, or delete your PI if necessary.
- Restriction: You may object to, restrict, or limit the processing of your PI.
- Marketing: You can object to your PI being used for direct marketing purposes.
- Unsolicited Emails: You have the right to request that we refrain from sending you unsolicited emails.
Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.
Data Retention
When you place an order, we keep your Order Information for our records unless you ask us to delete it. Here are the retention periods for different types of data:
- Order Information: Retained until you request deletion.
- Device Information: Retained for up to one year for analytics and site optimization purposes.
Changes
We might update this policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
Got questions about our privacy practices? Want to make a complaint? Reach out to us at info@raba.art.