Welcome to RABA! These terms and conditions (“Terms”) govern your use of our website and services provided by RABA (“we,” “us,” or “our”). By accessing our website and/or purchasing any product or service from us, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you may not access our website or use our services.
BACKGROUND
RABA operates an online platform that provides access to art and related products (“Service”). By using our Service, you agree to comply with these Terms.
CONTRACT AND ORDERS
At RABA, we aim to ensure a seamless and transparent process for placing orders through our website. By proceeding with an order, you agree to the following terms:
2.1 Acceptance of General Conditions:
To place an order on our website, you must accept our General Conditions in their entirety. By accepting these conditions, you acknowledge your commitment to comply with them and confirm that you have reviewed the information on personal data and cookies as outlined in RABA’s Privacy Policy.
2.2 Conclusion of Purchase Agreement:
A purchase agreement is formalized once RABA confirms your order and you receive an order confirmation via email. We recommend that you retain this confirmation for any future correspondence with our customer service team regarding your order. You reserve the right to cancel your order until it has been confirmed by RABA. Should you choose to cancel, RABA will promptly refund any payments made by you or your payment provider in relation to the order.
By adhering to these terms, we strive to provide you with a secure and satisfactory shopping experience at RABA. If you have any questions or require further assistance, please don’t hesitate to contact us at support info@raba.art.
CUSTOMER DATA
At RABA, we value your privacy and are committed to protecting your personal data. When you visit raba.art and engage in a purchase, we process your personal data to enhance your site experience and fulfill the purchase agreement. By using our website and providing your personal information, you acknowledge and agree to the following:
3.1 Data Processing:
When you visit raba.art and make a purchase, we collect and process your personal data to optimize our site and facilitate the completion of your purchase. You confirm that all information provided by you is accurate and complete, and you accept responsibility for any inaccuracies or omissions. Details regarding our processing of personal data are outlined in our Privacy Policy.
3.2 Account Security:
You agree to safeguard your login credentials and ensure that only you, the Customer, have access to your account. You must not disclose your username or password to any third party, and you are responsible for maintaining the confidentiality of your login details. If you suspect unauthorized access to your password or account, you must promptly notify RABA. You are liable for all purchases made using your login credentials until such notification is provided.
3.3 Account Abuse and Violations:
In the event of suspected abuse of your user account or login details, or any breach of the General Conditions, RABA reserves the right to suspend your access to your account. Additionally, RABA may assign new login credentials to you under such circumstances.
Your adherence to these provisions ensures the security of your account and enhances the overall integrity of our services. If you have any questions or concerns regarding the handling of your personal data, please contact us at support info@raba.art.
PRICING, FEES AND PAYMENTS
At RABA, we strive to maintain transparency and clarity regarding pricing, fees, and payment processes. By engaging in a purchase on our website, you agree to the following terms:
4.1 Pricing and Fees:
The prices displayed on our website are applicable to orders placed through the same platform. All prices are denoted in Euro (EUR) and are inclusive of VAT. However, please note that prices exclude payment and shipping fees, which are itemized separately.
4.2 Payment Methods:
Customers have the flexibility to choose from various payment methods specified on our website. For detailed information regarding available payment options and potential discounts, please refer to our payment information page. RABA reserves the right to charge the Customer at the time of order fulfillment, unless an invoicing or alternative payment method has been selected and approved by RABA. In instances where invoicing or partial payment is chosen, RABA or its partners may conduct a third-party credit check, with appropriate notification provided to the Customer. Please be aware that RABA may not offer all payment methods at all times and reserves the right to modify payment methods if the selected option becomes unavailable for any reason during order fulfillment. Any limitations on available payment methods will be clearly communicated on our website.
By adhering to these terms, we aim to ensure a seamless and secure payment experience for our customers. Should you have any inquiries or require further assistance regarding payment processes, please feel free to reach out to us at support info@raba.art.
SPECIAL OFFERS
At RABA, we occasionally extend special promotions or discounts on select products or services to enhance your shopping experience. We want to ensure that you’re fully informed about these offers, so please review the following details:
5.1 Special Offers Terms:
Periodically, RABA may introduce special offers on our website, which could feature more favorable conditions than those outlined in these General Conditions. These special offers may include benefits such as modified payment terms or extended rights of withdrawal. Such conditions will remain applicable for the duration of the special offer and specifically to the products specified by RABA. However, it’s important to note that RABA retains the right to withdraw these special offers at any time.
5.2 Duration and Validity:
Special offers on specific products showcased on our website are valid for a limited period and are subject to product availability. Once products are sold out or the offer period expires, the special offer ceases to be valid. In such instances, the terms outlined in these General Conditions will resume without any alterations.
By providing these special offers, we aim to enhance your shopping experience and provide added value to your purchases. Should you have any questions or require further clarification regarding special offers, please don’t hesitate to contact our support team at support info@raba.art.
DELIVERY & SHIPPING
At RABA, we prioritize timely delivery of your products. While shipping times may vary based on your location and the chosen shipping method, we strive to ensure a seamless delivery experience for our customers. Please review the following important details:
6.1 Timely Delivery:
Products that are in stock are typically delivered within the specified number of working days indicated on our website. Unless otherwise agreed, delivery will occur no later than 30 working days following the written order confirmation provided by RABA. For more comprehensive information regarding our product delivery and associated conditions, please refer to the details provided [here](insert link).
6.2 Expected Delivery Time:
The expected delivery time will be clearly stated in the order confirmation, during the checkout process, and/or on the respective product page on our website. If a delivery is delayed for more than 30 working days, and the delay is not attributable to you as the Customer, you reserve the right to cancel the purchase.
6.3 Package Retrieval:
If a package is designated for pickup at a specific delivery point, it’s imperative that the Customer retrieves it within the specified timeframe as indicated in the notification. Personal retrieval with valid identification and the order number is typically required. You will receive a notification detailing when and where the package can be picked up or received. Notifications may be transmitted via email, ordinary mail, and, if you’ve provided a mobile number, through phone calls or SMS. Please note that failure to retrieve the package within the stipulated timeframe may result in a fee of $50, which may be charged by RABA.
RIGHT OF WITHDRAWAL
At RABA, we value your satisfaction with your purchase. Please familiarize yourself with the following important details regarding your right of withdrawal:
7.1 Withdrawal Period:
When making purchases on our website, you are entitled to a 90-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying RABA accordingly within 90 days from the date you or your representative received the ordered product.
7.2 Products Excluded from Withdrawal:
Certain products may be excluded from the right of withdrawal. If a product is sealed, the right of withdrawal ceases once the seal is broken. Products excluded from withdrawal include goods that have been sealed and cannot be returned due to broken protection, such as frames with protective outer plastic on the glass that cannot be replaced.
7.3 Withdrawal Procedure:
Should you wish to withdraw from a purchase, you must send a clear message to RABA prior to the expiry of the withdrawal period. The message should include your name, address, and other relevant information such as the order reference, invoice number, and the name of the product. Alternatively, you may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies.
7.4 Return Shipping and Conditions:
If you exercise your right of withdrawal, you are responsible for the return shipping costs of $6 and for ensuring the condition of the product during return shipping. The product must be returned within 14 days from the date when RABA was notified of the withdrawal, well-packaged, in good condition, and in its original box or packaging. For detailed instructions on returns, please refer to the methods and directions provided on our website. Please note that additional charges, such as Customs & Duty charges and VAT/local taxes, may apply depending on the destination, and are the sole responsibility of the customer.
7.5 Refund Policy:
Upon withdrawal of your purchase, RABA will refund the amount paid for the product, excluding shipping costs and any additional charges for alternative delivery options. Shipping costs will not be refunded for partial order returns. RABA reserves the right to deduct an amount from the refund corresponding to any depreciation in the value of the product if it has been handled beyond what is necessary to determine its function or characteristics.
7.6 Repayment Procedure:
RABA will initiate repayment without undue delay, no later than 14 days from the date of receiving your notification of withdrawal. Repayment will be made via the payment method chosen by you, unless otherwise agreed. However, repayment may be delayed until RABA has received the returned product or you have provided proof of return, such as a certificate of delivery.
Warranties and complaint
At RABA, we stand behind the quality of our products and aim to address any concerns or issues promptly. Please familiarize yourself with the following details regarding warranties and complaint procedures:
8.1 Warranty Information:
Certain products offered by RABA may be covered by warranties. Specific details regarding warranty periods and any special conditions are outlined on our website or within these General Conditions. It’s important to note that warranties typically cover original manufacturing defects and do not extend to faults arising from subsequent modifications to the product’s function or appearance, such as rebuilding, upgrading, or other configurations. Your order confirmation serves as your warranty certificate.
8.2 Filing a Complaint:
If you believe a product you’ve ordered is defective according to applicable consumer protection legislation, you have the right to file a complaint. Please contact RABA as soon as possible after discovering the defect, using the contact information provided on our website.
8.3 Return Freight Costs:
For approved complaints, RABA will cover the cost of return freight.
8.4 Refunds and Resolution:
Once a product subject to a filed complaint is returned and the complaint is verified, RABA will issue a refund in accordance with applicable consumer protection legislation. We endeavor to process refunds within 30 days of receiving the complaint, though the timeframe may vary depending on the nature of the product. Please be aware that RABA reserves the right to reject any complaint if, in accordance with applicable consumer protection legislation, the product is found not to be defective. In handling complaints, RABA adheres to the guidelines provided by the National Board for Consumer Complaints or relevant authorities in other jurisdictions.
FORCE MAJEURE
RABA is not accountable for any delays resulting from circumstances beyond our control, including but not limited to labor disputes, acts of war, natural disasters, fire, terrorist attacks, changes in government regulations, technical glitches, communication failures, or issues with our suppliers. In such situations, we are relieved of liability for any resulting damages or consequences. We will notify you promptly if any such event occurs and will keep you informed throughout its duration. If the situation persists for more than two months, both you and RABA reserve the right to terminate the purchase without further obligation.
CHANGES TO THE GENERAL CONDITIONS
We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our Service after the posting of any modifications constitutes acceptance of those changes.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect
APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of The Netherlands. Any disputes arising out of or relating to these Terms shall be resolved through arbitration in accordance with the rules of the Netherlands Arbitration Institute.
COMPANY INFORMATION
For any questions or concerns regarding these Terms, please contact us at support info@raba.art. RABA is registered in The Netherlands and Kenya.
